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Workplace & IT module

Helpdesk

Every internal request as a ticket, tracked to an SLA.

See it in action

Why you need it

Internal requests arrive as Slack DMs and hallway asks. Nobody owns them, nobody sees how long they have waited, and the backlog only shows up when someone complains.

What you get
  • Internal requests become tracked tickets, not DMs lost in Slack.
  • Every ticket is tracked against an SLA.
  • Aging analytics show what is overdue and where the backlog is growing.
See it in action

What you can do with Helpdesk

Internal requests arrive as tickets synced from Keka's helpdesk. Each has an owner until it is resolved.

TicketsSyncOwned
raven / helpdesk — queueSLA tracked
HD-2041Laptop won't chargeon time
HD-2038VPN access request2h left
HD-2033Monitor replacementoverdue
HD-2029New-joiner setupon time

aging analytics · 1 overdue

Connects to
Keka HRGoogle CalendarSlack
Access levelsViewer — reads reports and recordsMember — does the day-to-day workAdmin — sets up the moduleHow roles work

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