Workplace module

Helpdesk

Every internal request as a ticket, tracked to an SLA.

raven / helpdesk — queueSLA tracked

HD-2041Laptop won't chargeon time

HD-2038VPN access request2h left

HD-2033Monitor replacementoverdue

HD-2029New-joiner setupon time

aging analytics · 1 overdue

What's inside

The full helpdesk toolkit.

Internal requests come in as tracked tickets, synced and owned to resolution instead of lost in DMs.

signalraven

TicketsSyncOwned

Every ticket carries an SLA, so response and resolution times are a commitment, not a hope.

signalraven

SLAResponseResolution

Aging analytics show what's overdue and where the backlog is building, before it becomes a fire.

signalraven

AgingBacklogOverdue

What you get out of Helpdesk

Who uses this

HR & RecruitmentOffice AdminEvery employee

Integrations it touches

Slack

Access levels hereViewer — read reports & recordsMember — operate day-to-dayAdmin — administer the moduleRoles-as-data

Attendance matrix, outliers, admin-staff roster and automated Slack nudges.

Inventory & lifecycle, distribution rounds, recon and QR/sticker generation.

Floor plans, desk assignment, occupant visibility and colour-coded zones.

It's one sign-in away — Raven will show Helpdesk scoped to your role.